If you need contracts frequently and can’t afford an attorney… you should definitely check out Rocket Lawyer… I used the service, but just don’t have the need for that many contracts. However, if my business warrants more contracts in the future I will DEFINITELY be using RocketLawyer because of this response to my customer inquiry.
I apologize for the frustrating experience you’ve had. It appears as though our system made this a very confusing process and I am sorry for that.
We tried to charge your card on 10/31 for your monthly membership and it didn’t successfully process. Our system was setup to try 3 more times over the ensuing few days (on 11/1, 11/2, and 11/4). While the system was trying to charge your card, it removed access to paid membership features and set the account to a Free membership status. Yesterday, your card was successfully charged, so now your account appears as a Paid Membership once again.
Even as I type this, I’m working with our Product team to change the language displayed to customers in similar situations so that we more accurately indicate the present status.
Sorry for the experience you had but thank you for taking the time to provide feedback that we’ll use to build a better process.
What I’ve done is cancelled your account and removed your credit card from the system and have refunded your last 2 charges. I’ve also enabled your account to continue to use the site with full access for the rest of November in case there are any other documents you need to make in the meantime.
Please let me know if there is anything else I can do to help you now, or in the future. If you do decide you want to return later, please let me know so I can provide at least one more free month for you.
John Whelan | VP of Customer Satisfaction